After-sales
Support, warranty and downloads
Everything you need after the purchase: warranty coverage, how to open a claim, support channels and product documentation.
Warranty
Official 3-year warranty
Covers manufacturing defects under normal use, from the invoice date. It is handled by the authorized distributor that made the sale.
Full legal warranty text (coverage, exclusions, terms by component): To be confirmed by after-sales. Do not publish this page without that text.
Claim process (RMA)
How to open a claim
- Gather the purchase invoice and the serial number of the unit.
- Write to the distributor that sold you the unit, or to atencionalcliente@terosinternational.com if you cannot identify it.
- Describe the fault and attach photos or a short video.
- You will receive a case number and instructions for shipping or for visiting the service center.
- The unit is assessed and then repaired or replaced according to the coverage.
Support channels
How to reach us
Hours
Monday to Friday, To be confirmed
Service centers by country: To be confirmed by after-sales.
Downloads
Datasheets and manuals
Documentation for the models with full details. The download center covering the whole catalog grows as the remaining product pages are completed.
The PDF files must be uploaded to the folder descargas/ with those exact names. Until then the links return a 404 error.
Frequently asked questions
Most common questions
How long does the warranty last?
The official warranty is 3 years from the purchase date recorded on the invoice. Coverage, exclusions and conditions: To be confirmed by after-sales.
Where do I claim the warranty?
With the authorized distributor that sold you the unit. If you do not remember which one, write to us with the serial number and we will tell you who to contact.
What do I need to open a claim?
The purchase invoice, the serial number of the unit, photos or video of the fault and a description of when it happens.
How long does a repair take?
The time depends on the country and on spare part availability: To be confirmed.
Do you sell directly to end users?
No. Sales go through authorized distributors in the 11 countries where we operate.
Do you offer OEM/ODM services?
No. TEROS manufactures and sells its own brand only.